Senior Communications Analyst
Sioux Falls, SD
Full Time
Launch Servicing
Experienced
Job Description:
The Senior Communications Analyst is responsible for managing and optimizing outbound customer communications to efficiently and effectively increase Goal’s omnichannel outreach. The primary focus of this role is to ensure that campaigns are designed in a manner that increases engagement and drives customer behavior. This role will be responsible for analyzing performance data and making necessary adjustments to improve communications strategies and outcomes.
Responsibilities:
Education & Other Minimum Requirements
Bonus points for:
Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:
Learn more about our benefits by viewing our 2025 Employee Benefits Brochure.
Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.
Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.
Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The Senior Communications Analyst is responsible for managing and optimizing outbound customer communications to efficiently and effectively increase Goal’s omnichannel outreach. The primary focus of this role is to ensure that campaigns are designed in a manner that increases engagement and drives customer behavior. This role will be responsible for analyzing performance data and making necessary adjustments to improve communications strategies and outcomes.
Responsibilities:
- Work closely with technology, operations, business intelligence and compliance teams to understand, define and deploy communication campaigns for existing and new customers; including but not limited to letters, emails, text messages, dialer campaigns and voicemails
- Operate and monitor Campaign Management systems
- Ensure all systems and reports are running efficiently to maximize productivity
- Develop and maintain templates, guidelines, and best practices for customer communications to streamline processes, maintain brand consistency and meet regulatory guidelines; conduct testing and validation tasks accordingly
- Monitor and analyze communication metrics to identify areas for improvement and optimization
- Coordinate with Default Prevention to design and implement dialer and voicemail campaigns
- Monitor key metrics including call volume, inbound ticket volume and campaign success rate
- Provide regular feedback to leadership on campaign performance trends
- Coordinate with Development to identify and resolve issues with system-generated communications
- Collaborate with IT and technical teams to address system issues related to the dialer software
- Ensure that all communications practices comply with relevant laws, regulations and compliance standards (e.g., TCPA, FDCPA)
- Stay updated on industry best practices and trends to ensure the organization uses the most effective communications strategies
Education & Other Minimum Requirements
- Education: High school diploma or equivalent
- Strong knowledge of MS Excel, SQL, or similar data analysis tools
- Basic knowledge of HTML programming
- Strong analytical and problem-solving skills
- Excellent communication skills, both written and verbal
- Detail-oriented and highly organized with the ability to prioritize tasks and meet deadlines in a fast-paced environment
- Ability to work effectively both independently and in groups, with minimal supervision within a variety of situations
Bonus points for:
- Bachelor’s degree
- Prior experience working with automated dialer systems
- Experience in collections or customer service
Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:
- 401(k) + company match up to 4%
- Long Term Incentive program
- Medical, dental, and vision coverage
- Annual HSA contribution of $1,650
- Life insurance, disability, and critical illness
- Birthday holiday
- 2 floating Community Days
- Free snacks and drinks in the office
- Tuition reimbursement program
- Generous PTO, including Paid Parental Leave
- $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
- Community funds, wellness funds, and more
Learn more about our benefits by viewing our 2025 Employee Benefits Brochure.
Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.
Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.
Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Equal Employment Opportunity
It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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