Operations Processing Supervisor
Sioux Falls, SD
Full Time
Launch Servicing
Mid Level
Job Description:
The Operations Processing Supervisor is responsible for incoming client and customer requests, daily processing, payment processing, and UCC-related processing supporting the Launch Servicing business unit. This role will manage processing quality, service level standards, and staff scheduling. This position will also assist in the recruiting, hiring, training, and ongoing development of Operations Processors. Furthermore, this position requires effective communication of Launch Servicing policy and procedural information via multiple communication channels to and from internal and external parties seeking loan status and updates. This supervisor will serve as the primary point of contact for internal and external escalations. In addition, other responsibilities include allocating daily work, monitoring activities and productivity and working closely with business partners and time and performance management.
Responsibilities:
Education & Other Minimum Requirements
Bonus points if you have:
Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:
Learn more about our benefits by viewing our 2025 Employee Benefits Brochure.
Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.
Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.
Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The Operations Processing Supervisor is responsible for incoming client and customer requests, daily processing, payment processing, and UCC-related processing supporting the Launch Servicing business unit. This role will manage processing quality, service level standards, and staff scheduling. This position will also assist in the recruiting, hiring, training, and ongoing development of Operations Processors. Furthermore, this position requires effective communication of Launch Servicing policy and procedural information via multiple communication channels to and from internal and external parties seeking loan status and updates. This supervisor will serve as the primary point of contact for internal and external escalations. In addition, other responsibilities include allocating daily work, monitoring activities and productivity and working closely with business partners and time and performance management.
Responsibilities:
- Manage daily tasks and processing inquiries and allocate the daily pipeline
- Be the first point of contact/escalation for employees
- Coordinate with cross functional teams
- Identifies and researches inconsistencies within the department
- Proactively interacts with applicants and team members
- Monitor trends, quality and volume fluctuations
- Answer escalations emails, calls, and inquiries
- Perform time management duties
- Set measurable team member goals
- Complete performance reviews
Education & Other Minimum Requirements
- Minimum of 2 years in a leadership role
- Minimum of 5 years in loan operations and/or processing role
- Experience with loan processing and operational functions
- Excellent verbal and written communication skills to articulate file status and outstanding conditions
Bonus points if you have:
- Experience reviewing consumer loan documentation
- An eagerness to learn and grow your leadership skills
- A drive to succeed, a sense of urgency, and a passion for your work
- An all-around team player attitude
Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:
- 401(k) + company match up to 4%
- Long Term Incentive program
- Medical, dental, and vision coverage
- Annual HSA contribution of $1,650
- Life insurance, disability, and critical illness
- Birthday holiday
- 2 floating Community Days
- Free snacks and drinks in the office
- Tuition reimbursement program
- Generous PTO, including Paid Parental Leave
- $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
- Community funds, wellness funds, and more
Learn more about our benefits by viewing our 2025 Employee Benefits Brochure.
Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.
Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.
Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Equal Employment Opportunity
It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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